What You Should Do If Your Service Dog Is Refused Or Denied Access In Public

Service Dog Is Refused Or Denied Access In Public

Living with a disability can be challenging, but having a service dog can significantly enhance the quality of life for individuals in such situations. Service animals open up new possibilities for interaction that would otherwise be difficult. If you’re worried about facing access denials to public places, rest assured that the Americans with Disabilities Act (ADA) protects your rights and ensures that service animals have the same access as their handlers. In this article, we will explore how to handle access denial situations and advocate for your rights as a service dog owner.

Understanding Basic Service Dog Access Rights

Service dogs are granted protection under the Americans with Disabilities Act as long as they meet the specified criteria. Service dogs must be specifically trained to perform tasks for individuals with disabilities, including those with physical impairments, deafness, blindness, and a large variety of medical conditions and mental disabilities. Public locations such as malls, movie theatres, restaurants and public transportation services must allow service dogs entry. This is generally true, but exceptions exist in situations where the animal may pose a genuine public safety risk.

While documentation is generally not required for service dogs,as a matter of convenience and to ensure proper access as intended by the ADA, many service dog handlers choose to voluntarily register their dogs as service dogs and carry a digital ID card and/or certificate with them. This can prevent uncomfortable situations or confusion when interacting with staff at public establishments.  These digital IDs are compatible with both Google and Apple Wallet for ease of display and access. Additionally, physical markers like bandanas and collars can be useful tools for owners of Service dogs to prevent disputes and allow members of the public to quickly identify them as registered Service Animal.

Denying access to valid service animals is unlawful, and all public establishments are mandated to allow service dogs to accompany their owners in any facility accessible to the general public. While the ADA is the primary governing body for access rights, some states may have additional laws that provide further support and guidance for service dog owners.

However, there are a limited number of places where Service dogs may not be permitted.

These places may include restaurant kitchens, operating rooms, churches (though some may still accommodate congregants with disabilities), mosques (due to religious views on dog saliva), and private properties where the owner has the right to deny access.

How to Handle If Service Dog Is Refused Or Denied Access In Public

Facing denial of access can be extremely distressing, but handling the situation appropriately can increase the likelihood of a positive outcome. Here are some steps to consider:

Remain friendly and polite: When confronting an access dispute, always remain calm, polite and cordial. Politeness fosters open communication and demonstrates reasonableness and responsibility, supporting the legitimacy of your request. Defensiveness and aggression will not help your case.

Stay Professional and Calm: While emotions may run high, acting professionally and calmly is crucial. Remember that those denying access might not be aware of the law and that a positive impression could benefit future cases.

Explain the Law: Familiarize yourself with the ADA law and relevant regulations protecting service dog owner rights. Clearly and confidently express your rights, emphasizing the distinction between service dogs and pets designed to assist with disabilities. It is Illegal to deny entry to valid service dogs.

Document the Situation: If you encounter persistent denial, consider documenting the incident with audio or video recordings. This documentation may be helpful if you need to file a complaint against the establishment.

As a service dog owner, it is essential to be aware of your rights and confidently advocate for them when facing access denials. The ADA ensures that service dogs are granted public access, enabling individuals with disabilities to live life to the fullest. While challenges may arise, approaching such situations with poise and understanding can lead to positive outcomes and greater awareness about service animals and their crucial role in the lives of disabled individuals. If you need additional resources or accessories to support your service dog, consider exploring options available through reputable organizations like Service Dog Certificates.  Stand firm for your rights, and let your service dog be your loyal companion on your journey to a more accessible and fulfilling life.

Click here to voluntarily register your qualified service dog